Customer experience at INSEE
INSEE Vietnam is one of the pioneer enterprises in sustainable development. Not only cares about the country’s economy, environment and society but INSEE Vietnam also looks for opportunities to cooperate and work with customers who have that same mission.
In 2019, INSEE Ecocycle, a member of INSEE Vietnam, welcomed nearly 40 customer audits at Cat Lai and Hon Chong plants. The audits were the opportunity to help INSEE Ecocycle share detail information of INSEE Ecocyle technology which is an ideal solution for safe waste treatment to customers but also provided the customers opportunity to visit and witness the waste treatment process by Co-processing technology in cement kiln.
Safety is always put as top priority at INSEE. This assurance is not only applied for internal staffs but also for our contractors and customers. Therefore, customers were not only being introduced about company’s information but also guided in details safety rules before going site tour. During the visit, customers were guided step by step of waste treatment process. This begins with consultancy, testing, assessment, collection, transfer, pre-treatment process and co-processing technology. Especially at Hon Chong factory, customers had the chance to observe the loading of waste into the cement kiln at the control center room with online emission indicators recorded continuously on the screen.
This is also a good chance helping customers and INSEE Ecocyle understand each other more in the long run partnership. The customer’s concern and feedback were well-noted for improvement. INSEE Ecocycle in particular and INSEE Vietnam in general always uphold the mission to create positive change for the environment by cooperating with companies with the same values, pioneer to take lead in sustainability and respect core values.